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Maintenance & Support
Keep your systems healthy without building a team to do it
We take ongoing responsibility for production health — monitoring, patching, incident response, and iterative improvements. Your team ships features; we make sure the lights stay on.
What it is
24/7 incident response
On-call rotation with defined SLAs. P1 incidents acknowledged within 15 minutes, mitigated within 2 hours.
Dependency & security patching
Monthly dependency audits with automated PRs for safe upgrades. CVE patches applied within 48 hours of public disclosure.
Performance monitoring
Continuous APM with alerting on Core Web Vitals, API latency, error rates, and database query degradation.
Iterative improvements
Up to 20 hours/month of engineering time applied to technical debt, minor feature work, and performance improvements.
Who it's for
Engineering teams who need production support without building an internal on-call rotation, and companies that have handed off a product but need confidence it won't degrade.
Our approach
System onboarding
We document your architecture, deployment processes, runbooks, and escalation paths before taking on any on-call responsibility.
Monitoring setup
We audit and improve your observability stack — filling gaps in alerting coverage and calibrating thresholds to reduce alert fatigue.
Incident response procedures
We establish playbooks for your most likely incident types and test them in a staged environment before going live.
Monthly health reporting
A structured report covering incident counts, MTTR, dependency status, and a prioritised list of recommended improvements.
Tech we use
cloud
devops
Sample deliverables
FAQ
Discuss a retainer
Tell us about your project and we'll have a proposal ready within 48 hours.